Customer Service TrainingThe only customer service training program to win "Product of the Year" from HRE Magazine, this is top quality material we can train for you, or you can train yourself...without expensive "Train the Trainer" certifications. With these customer service training courses, you can train your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. Train them in a step-by-step process for conducting a customer service transaction. establish a positive relationship, make clear recommendations, negotiate with sensitivity, use effective listening skills and move confidently to the recommendation stage while delivering Customer Focused Service and Dealing with Difficult Customer Situations. While winning customers may be hard, keeping them is even harder. So what do customers really want? They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. When customers are pleased, they're likely to spend more on your product or service and will call again. Experience customers who continue to come back to you and tell others how great you are...because of your superb customer service. This is practical, pragmatic skill-based training and the result is highly skilled customer service people.
Customer Service Training Modules Include:
Winning Through Customer Service - New EditionThis workshop
trains your sales and service personnel to present a professional
image and to communicate effectively in everyday customer service
transactions, as well as in difficult situations. The skills taught
address the major concerns identified by over fifty organizations
within the service industry and over 10 years of product field research.
At the heart of this program, is a step-by-step process for conducting
a customer service transaction. Winning Through Customer Service - Manager's ProgramThis is a four
hour additional module for your managers who would have already
gone through the basic program. It gives them the coaching skills
they need to succeed in creating a flexible coaching environment
that fits the unique needs of your organization. It shows them how
to create an environment of trust and respect. It is designed around
five essential and winning keys to success and, like the basic program,
provides skill training, not just theory. Customer Service Behavioral Style Report from TTIThis automated
report based upon an online survey allows your people who service
both internal and external customers to learn more about how their
individual behavioral styles are understood and misunderstood by
those with whom they work. It also gives them very specific guidelines
for dealing effectively with those exhibiting behaviors associated
with different behavioral styles. This is an optional but highly
recommended part of our Customer Service Training. It is also available
as a single, stand-alone product. Customer Service Series OnlineCustomer service
is one of the critical factors that help an organization to maintain
the competitive edge. You want to retain customers and build your
business. Now, more than ever, with the new global business challenges
and technologies, it is critical that service representatives understand
their role in this and work to keep customers coming back. With
Skill Builders such as: Delivering Customer Focused Service and
Dealing with Difficult Customer Situations they can. Telesales and Services Series OnlineKeeping existing
customers is far less expensive than finding new ones. Every move
your representatives make counts in keeping customers and winning
new business. This series teaches your representatives to establish
a positive relationship, make clear recommendations, negotiate with
sensitivity, use effecive listening skills and move confidently
to the recommendation stage. Titles are: Initiating an Outbound
Call, Making Customer Recommendations, Negotiating About Money,
Completing the Customer Agreement, and the Incoming Sales or Service
Call.
|
Fax (866) 673-6409 E-Mail: salesinfo@prodevelop.com
Leadership Training Series | Customer Service Training Series | Sales Training Series | Support Staff Training Series | Teambuilding Products
Communications Training Modules | 360 Feedback System | PDA Campus | Online Demo Course | Join Our Team | Site Index
© 2002 Professional Development Associates
Privacy Policy | Return Policy