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Customer Service Training

The only customer service training program to win "Product of the Year" from HRE Magazine, this is top quality material we can train for you, or you can train yourself...without expensive "Train the Trainer" certifications.

With these customer service training courses, you can train your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. Train them in a step-by-step process for conducting a customer service transaction. establish a positive relationship, make clear recommendations, negotiate with sensitivity, use effective listening skills and move confidently to the recommendation stage while delivering Customer Focused Service and Dealing with Difficult Customer Situations.

While winning customers may be hard, keeping them is even harder. So what do customers really want? They want quick responses, instant information, and solutions to their problems. They want exceptional customer service. When customers are pleased, they're likely to spend more on your product or service and will call again.

Experience customers who continue to come back to you and tell others how great you are...because of your superb customer service. This is practical, pragmatic skill-based training and the result is highly skilled customer service people.

More information about each course may be viewed and printed with the free Adobe Acrobat® Reader:

Customer Service Training Modules Include:

Winning Through Customer Service - New Edition

This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over fifty organizations within the service industry and over 10 years of product field research. At the heart of this program, is a step-by-step process for conducting a customer service transaction.
Course Length: 1, 1 1/2 or 3 half-days.
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Winning Through Customer Service - Manager's Program

This is a four hour additional module for your managers who would have already gone through the basic program. It gives them the coaching skills they need to succeed in creating a flexible coaching environment that fits the unique needs of your organization. It shows them how to create an environment of trust and respect. It is designed around five essential and winning keys to success and, like the basic program, provides skill training, not just theory.
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Customer Service Behavioral Style Report from TTI

This automated report based upon an online survey allows your people who service both internal and external customers to learn more about how their individual behavioral styles are understood and misunderstood by those with whom they work. It also gives them very specific guidelines for dealing effectively with those exhibiting behaviors associated with different behavioral styles. This is an optional but highly recommended part of our Customer Service Training. It is also available as a single, stand-alone product.
Contact us at (866) 230-3131.
Download Sample Report.
Download partial list of Users (See some of our users...Coca-Cola, AT&T, 3M, many more).

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Customer Service Series Online

Customer service is one of the critical factors that help an organization to maintain the competitive edge. You want to retain customers and build your business. Now, more than ever, with the new global business challenges and technologies, it is critical that service representatives understand their role in this and work to keep customers coming back. With Skill Builders such as: Delivering Customer Focused Service and Dealing with Difficult Customer Situations they can.
Course Length: Internet/Intranet—1.5 hours each.
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Telesales and Services Series Online

Keeping existing customers is far less expensive than finding new ones. Every move your representatives make counts in keeping customers and winning new business. This series teaches your representatives to establish a positive relationship, make clear recommendations, negotiate with sensitivity, use effecive listening skills and move confidently to the recommendation stage. Titles are: Initiating an Outbound Call, Making Customer Recommendations, Negotiating About Money, Completing the Customer Agreement, and the Incoming Sales or Service Call.
Course Length: Internet/Intranet—1.5 hours each.
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Contact us for more information by calling us at (866) 230-3131 or by filling out the form below. We will get back to you as quickly as possible.

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