Support Staff TrainingNow...You can have high quality training for your support staff, the people who really do the work! Vital Learning's WorkReady™ skill builders help your support staff with little or no work experience become productive, successful employees. Training includes cover a variety of support basics, from professionalism on the job, to proofreading, number skills, excellence in customer service, identifying your role in the organization, interpersonal communications, time management, personal organization, motivation, and self-development.
WorkReady™ Modules Include: Number
Skills.
Number SkillsAll organizations
have employees who must correctly transfer, record, or check numbers.
Number Skills trains employees to increase accuracy and speed in
performing number handling functions. Number Skills uses visual
exercises (on videotape) to improve skills in the areas of perceiving,
hearing, grouping, remember transferring, and proofing numbers.
Independent studies conducted after the course has been completed
show that Number Skills delivers a 67% increase in accuracy and
a 20% increase in speed measured on the job. ProofamaticsThe cost of errors
made by office personnel can be staggering. Even small typing mistakes
reflect poorly on an organization. Proofamatics is a training course
that will increase the clarity and accuracy of written communication
through improved proofreading and grammar skills. This course teaches
trainees which errors are most commonly made in written communications
and provides a system for finding them. After successfully completing
Proofamatics, trainees average a 29% increase in their proofreading
skills from pretest to posttest. In addition, the organization benefits
from increased productivity and reduced costs. Professionalism in the OfficeOffice automation
has changed the nature of office work. Now, more than ever, employees
need training in the basics of the work world: professionalism,
effective communication skills, and methods of increasing personal
productivity and efficiency. Professionalism in the Office trains
support staff personnel to be more professional, thus more effective
on the job. The major topics addressed are identifying your role
in the organization, professional behavior, interpersonal communications,
time management, personal organization, motivation, and self-development. Achieving Communication EffectivenessAchieving Communication
Effectiveness (ACE) trains participants to function more productively
through improved communication skills. This interactive workshop
examines the skills, techniques, and behaviors associated with communication
effectiveness. ACE does not encourage a win/loss resolution. Rather,
it trains participants in effective communication techniques that
open the door to dialogue, negotiations, and compromise. ACE enhances
the professionalism of the employee. A confident and self-assured
person is a more productive worker and an organizational asset. WorkReady Development Series OnlineIn today's business
environment, first impressions are critical to a company's success.
Yet many companies don't offer personal development training to
their employees. Vital Learning has developed a proven, cost effective,
and highly praised skill development series that cultivates resourcefulness
and responsibility to your employees, whether they are novice or
experienced. Titles include: Achieving Communication Effectiveness,
Performance Excellence Planning, Professionalism in the Office,
Diversity Awareness, and Understanding Financial Data. Contact us for more information by calling us at (866) 230-3131 or by filling out the form below. We will get back to you as quickly as possible.
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